Billing FAQs

All patients who are treated and transported by our ambulance will be billed. The Village uses Coronis Health as a third-party billing company to bill a patient's insurance company. 

Village residents or Village employees will not have to pay anything beyond what the insurance company provides. Residents may receive paperwork from Coronis Health for insurance inquiries or requests for additional insurance information.

Non-residents will receive up to three bills, at which point the Village will have the option of cancelling the debt. 

The Coronis Health Customer Service Department may be contacted at 866-624-0900.

   2. Will I be billed for an emergency call even if I don't ride in the ambulance?

If no treatment was provided, there will not be a bill. If treatment is provided without transportation, a reduced bill may be issued.

   3. What will it cost me?

This program will collect money from a patient's insurance company and not from the patients themselves. The Village will collect payments from the insurance company and will not seek co-payments from our residents.

   4. What if I can't pay or don't have insurance to cover the cost? Can I still be treated?

Treatment will be provided prior to asking for any insurance information. No patient will be denied treatment or transportation. If the patient does not have insurance, a bill will still be sent; however, the Village will have the discretion to cancel the debt.

   5. If I am unable to pay my ambulance bill to whom can I appeal?

Please review the Hardship Waiver Policy and Application and contact our office at 201-444-8822. Option # 2.